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AUDIBLE ALARM
want to set a low abandoned call threshold, and know that the possibility of
mistaking an abandoned call for a “real” call, or vice versa will increase. The
initial value for the abandoned call threshold is 10 seconds.
You can have your PC beep every time an exception message, a system
message, or an error message appears.
An exception occurs when a service
or performance threshold you set has been exceeded. Turning on the alarm is
helpful since it will alert you to potential problems, should you not be looking
at your PC screen.
Initially, the alarm is on.
DELAY MESSAGE LENGTH You can set the delay message length so that CMS can check for errors in the
delay message unit. The message length must be properly set for your call
traffic because of its effect on the number of calls CMS cart manage within a
given period of time.
For this reason you will want to keep the message as
short as possible.
When the message starts playing to a caller, a timer is started. If the message
has not ended within five seconds of the delay message length you specify on
the options screen, the following warning message appears on your screen:
WARNING - Message Unit Problem. Check Message Length.
The initial value of the message length option is 10 seconds.
Pressing
[ F5 ] (labeled “Set Options”) on the Administration Menu screen
selects the Set Options screen shown below.
Bon Voyage Travel ADMIN CMSIIR2
ll:08a 06/13
SET OPTIONS
F1
F2
F3
F4
F5
Service Level
Abandoned vs.
Audible Alarm
Delay Message
Business Name
Option Value
Limit
10 sec
Incoming Call Threshold 2 sec
(On/Off)
Off
Length
10 sec
Bon Voyage Travel
F10 - Help
F Service
F Abandon F Alarm
F DelayMsg
F Business
F Admin
1 Level
2 Thresh
3 On/Off 4 Length
5
Name
8 Menu
Setting Options 4-29