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Voice Announcement Unit Problems
WARNING—Message Unit Out of Service. Check Power and Cables.
Status Indicator: MSG
Effect on Call Management: Until this problem is corrected, CMS cannot
connect calls to the delay message.
Callers hear ringing until an agent
answers.
Possible cause
Corrective action
The voice announcement
unit is not receiving
power.
There’s a loose cable
connection between the
voice announcement
unit and the PC.
Make sure the voice announcement unit is
plugged in and turned on.
Make sure all the connections are secure on
the cable running between the voice
announcement unit and the PC.
WARNING-Message Unit Problem, Check Message Length.
Status Indicator: MSG
Possible cause
The delay message is at
least five seconds longer
than the number of
seconds entered for
“Delay Message Length”
on the Set Options
screen.
The outside lines were
not properly
administered to the
attendant jacks assigned
to the PC; the lines
assigned to CU1 and
CU2 attendant ports do
not match exactly.
If, for any reason, the
line assignments do not
match, the voice
announcement unit will
not work correctly.
Corrective action
Listen to and time the delay message. Then
do one of the following:
● Record a new delay message.
● Enter the correct number of seconds for
“Delay Message Length” on the Set
Options screen.
Have the MERLIN II system administrator
check the line assignments for the two
attendant ports assigned to CU1 and CU2. If
they do not match, readminister the lines so
that they do.
If they do match, check the connections to the
control unit to be sure that the lines are
connected properly.
Voice Announcement Unit Problems
9-15