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A typical Cumulative Split Report by Hour appears below.
Bon Voyage Travel
CUMULATIVE SPLIT REPORT BY HOUR
SPLIT 2: CHART
Period:
07/11/88 - 07/14/88
ACD CALLS OTHER CALLS
Avg
Num
Num
Avg
Avg
Num
Num
Avg
Avg %
Speed Calls ACD Flow Flow Talk After Xfr Other Talk
Num ACD Serv
Hour
Ans Aband Calls In Out
Time Call Calls Calls Other Pos Time Levl
12:00a
1:00a
2:00a
3:00a
4:00a
5:00a
6:00a
7:00a
8:00a
9:00a
10:00a
11:00a
12:00p
1:00p
2:00p
3:00p
4:00p
5:00p
6:00p
7:00p
8:00p
9:00p
10:00p
11:00p
4s
4s
7s
23s
0s
0s
0s
0s
0s
0s
0s
0s
0s
0s
0s
0s
0s
0s
0s
0s
0s
0s
0s
0s
0
0
12
149
151
152
151
149
159
16
0
0
0
0
0
0
0
0
0
0
0
0
0
0
241
245
120
1
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0:25 0:06
0:27 0:06
0:34 0:06
0:03 0:06
0:00 0:00
0:00 0:00
0:00 0:00
0:00 0:00
0:00 0:00
0:00 0:00
0:00 0:00
0:00 0:00
0:00 0:00
0:00 0:00
0:00 0:00
0:00 0:00
0:00 0:00
0:00 0:00
0:00 0:00
0:00 0:00
0:00 0:00
0:00 0:00
0:00 0:00
0:00 0:00
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0:00 4.5 23% 100%
0:00 4.5 23% 100%
0:00 4.3 21% 98%
0:00 1.5 0% 1%
0:00 1.5 0% 0%
0:00 1.5 0% 0%
0:00 1.5 0% 0%
0:00 1.5 0% 0%
0:00 1.5 0% 0%
0:00 1.5 0% 0%
0:00 3.0 0% 0%
0:00 3.0 0% 0%
0:00 3.0
0% 0%
0:00 2.0 0% 0%
0:00 3.0 0% 0%
0:00 3.0 0% 0%
0:00 3.0
0% 0%
0:00 3.0 0% 0%
0:00 3.0 0% 0%
0:00 3.0 0% 0%
0:00 3.0 0% 0%
0:00 3.0 0% 0%
0:00 1.5 0% 0%
0:00 1.5 0% 0%
4s
932 714 0 0
0:00 2.6
7% 99%
Note
1. Call statistics are counted in the hour and day in which they complete.
CALL MANAGEMENT SYSTEM FOR MERLIN(r) II CS
Date Printed: 07/14/88 Time Printed: 6:13p
Types of CMS Reports 7-9