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ERROR—CMS Card Faulty or Not Found. CMS Cannot Manage Calls.
Status lndicator: CU 1 (flashing) and CU 2 (on steady)
Audible Signal: A single short beep from the PC
Effect on Call Management:
Until this problem is corrected, CMS cannot
manage calls. See “Managing Calls if CMS is Disabled” at the end of this
section of the manual.
Effect on Data Collection:
When this problem occurs, data collection stops.
Data on completed calls are saved if the problem is corrected within the same
hour in which CMS became disabled. Data on calls in progress when CMS
became disabled are lost. When the problem is corrected, data collection
resumes.
Possible cause
The CMS card has
become loose.
The CMS card is faulty.
Corrective action
1 Exit to MS-DOS, and turn off and
disconnect the PC.
2 Make sure the CMS card is installed as
described in the Installation and Getting
Started Guide for the Call Management
System.
3 Reconnect and turn on the PC.
4 Restart CMS.
If the same message appears on the screen
when you try to restart CMS, contact your
equipment supplier for assistance.
PROBLEM: The PC stops functioning, and call management stops, but
no message appears on the screen.
Audible Signal: The alarm on the CMS card comes on and stays on.
Effect on Call Management:
Until this problem is corrected, CMS cannot
manage calls.
See “Managing Calls if CMS is Disabled” at the end of this
section of the manual.
Effect on Data Collection:
When this problem occurs, data collection stops, and
all data from the current hour are lost.
Possible cause
The PC has failed.
Corrective action
● Press the reset button below the disk
drives on the front of the PC, and restart
CMS.
● If you cannot restart the PC , see the user’s
guide that came with your PC.
9-12 Call Management Problems