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[ F4 ] Change Priority. Use this function key to assign priority to a line or to
change a priority line to a nonpriority line.
The priority of a line determines
its position among the calls waiting to be answered by an agent. Priority
lines are answered first and are indicated by a “+“ in the Priority column of
the Administer Lines and Line Groups screen.
Prompt:
CHANGE PRIORITY: Line ID:
Action:
Enter a line ID and press
[ F8 ] (labeled “Enter Data”).
[ F5 ] Change Line ID. Use this function key to rename a line.
Prompt:
CHANGE LINE ID: Old Line ID:
New Line ID:
Action:
1 In the first field, enter the line ID you want to change.
2 Type a new line ID (up to 5 letters or numbers).
3 Press
[ F8 ] (labeled “Enter Data”).
[ F6 ] Change Group ID. Use this function key to assign or change the ID for
a line group. The IDs help you identify the line groups on the status screens
and reports. A line group and a split can have the same ID.
Prompt:
CHANGE GROUP ID: Group Letter: _ New Group ID:
Action:
1 Enter a line group letter (A through D).
2 Enter a line ID (up to 5 letters or numbers).
3 Press
[ F8 ] (labeled “Enter Data”).
[ F8 ]
Admin Menu.
Press this function key to return to the Administration
Menu screen.
Administering Lines and Line Groups
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