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[ F7 ] Config List. Press this function key to select the Stored Shift
Configurations screen.
From this screen you can activate a different
configuration, save or rename a configuration, or select a default configuration
for startup. For more information, see “Using the Stored Shift Configurations
screen,” later in this section.
[ F8 ] System Status. Press this function key to select the System Status
screen. It summarizes the activity in each split and line group. For more
information, see “Using the System Status Screen,” earlier in this section.
Reconfiguring Splits
Pressing [ F1 ] (labeled “Splits”) from the Configuration screen selects the
Configure Splits screen shown below.
It looks similar to the Configuration
screen except a box appears around the Agent Splits portion of the screen and
the function keys are relabeled. Use this screen to reassign, add, or remove
agents in the current configuration.
Bon Voyage Travel
AGENT SPLITS
LINE GROUP OPTIONS
Agent
Agent
Split
Pos ID
1 PERS 16 TOM
17 CLIFF
19 ERNIE
21 DEB
23 BOB
24 SHERM
25 WALT
2 CHART 27 BEN
28 SAM
29 NORM
31 DI
32 CARLA
33 BJ
35 MAX
Split
Pos ID
3 CORP
37 IKE
39 TINA
40 DIANA
4 SUPPT 42 RON
43 NANCY
5-
6-
DAY CMSIIR2
8:33a 06/03
Num Answer Force Auto
Group Lines Delay Delay ACW
A PUBLIC 4 5s On 5s
B SPECL 3 5s
Off
10s
C CHART 6 5s
Off 5s
D CORP 2
5s On
5s
CALL FLOW
Flow All
Splits Intra Spl Thresh Ring
Grp Main Sec Flow 1
10s Off
A 1 3 On 2 5s Off
B 1 3 On
3 30s Off
C 2 4 On
4
30s Off
D3- Off 5
30s Off
6
30s Off
Configuration #1 - DAILY
F10 - Help
F
Add
F Remove
F
Move
F Replace
F New
F Change
F Config
F Agent
1 Agent
2 Agent
3 Agent
4 Agent
5 Agent
6 Split ID 7 Screen
8 Directry
To reconfigure splits, press the function key for the activity you want to
perform and follow the instructions:
[ F1 ] Add Agent. Use this function key to assign an agent listed on the Agent
Directory screen to a position and split in the current configuration. When you
add agents, they are automatically placed in the logged out state. They must make
themselves available for calls by touching the Available button. No report
statistics are collected for an agent until this is done.
Prompt:
ADD AGENT: ID:
Pos #:_ Split #:_
Dynamic
Reconfiguration
5-29