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FIGURE 5-1 Map of the screens for call management.
CMS MAIN MENU
START CALL
ADMINISTRATION
REPORT
MANAGEMENT
MENU
MENU
AGENT SPLIT
SUMMARY
INITIALIZE
STORED SHIFT
CONFIGURATIONS
SELECT AND
INITIALIZE ONE
CONFIGURATION
SPLIT
REPORT
LINE GROUP
REPORT
DAILY
CUMULATIVE
DAILY
CUMULATIVE BY DAY
CUMULATIVE BY HOUR
DAILY
CUMULATIVE BY DAY
CUMULATIVE BY HOUR
DAILY
CUMULATIVE BY DAY
CUMULATIVE BY HOUR
ALL
REPORTS
EVENTS LOG
REPORT
INITIALIZATION
COMPLETE
SYSTEM
MENU
EXIT CALL
MANAGEMENT
SYSTEM
CONFIGURATIONS
PRINT
REPORTS STATUS
SPLITS
LINE
CALL EVENTS
LINE
SPLIT
CONFIG
GROUPS
FLOW
LOG STATUS
STATUS
LIST
LINE
SPLIT
CONFIG
STATUS
STATUS
SCREEN
ADD
ANSWER
AGENT
DELAY
ASSIGN
CHANGE
CHANGE
SELECT
SERVICE
AGENT
SPLITS
PRIORITY AGT STAT
CONFIG
LEVEL
EXPECTATIONS
REMOVE
FORCE
FLOW
AGENT
DELAY
ON/OFF
SAVE
CONFIG
RENAME
CO
N
F
IG
MOVE
AUTO
SET
AGENT
ACW
THRESH
REPLACE
ALL-RING
AGENT
CHOOSE
STARTUP
DAY SET SELECT
EVENTS
NIGHT OPTIONS
EXCEPTIONS
LOG
ABANDON
SPLIT
THRESH
EXCEPTIONS
ALARM
GROUP
ON/OFF
EXCEPTIONS
DELAY
ASSIGN
MSG
ALERTS
LENGTH
BUSINESS
NAME
ON/OFF
NEW
AGENT
CHANGE
SPLIT
ID
AGENT
DIRECTORY
NOTE 1:
Additional Call Management screens and function keys are provided to allow for easy navigation between configuration and system status displays as well as easy
access to the Events Log.
NOTE 2:
After initialization is complete and another menu is selected, the system menu screen can be used to select Configurations rewiew system status screens,
print reports, and exit call management.
5-2 Overview