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Bon Voyage Travel
DAY CMSIIR2
4:15p 06/02
AGENT SPLITS
LINE GROUP OPTIONS
Agent
Split
Pos ID
1 PERS 16 TOM
17 CLIFF
19 ERNIE
21 DEB
23 BOB
24 SHERM
25 WALT
2 CHART
27 BEN
28 SAM
29 NORM
31 DI
32 CARLA
33 BJ
35 MAX
Agent
Num Answer Force Auto
Split
Pos ID
Group Lines Delay DeIay ACW
3 CORP
37 IKE
A PUBLIC 4
45s On
5s
39 TINA
B SPECL 3 5s On
10s
40 DIANA
C CHART 6
5s
Off 5s
4 SUPPT
42 RON
D CORP 2 5s On 5s
43 NANCY
5-
6-
CALL FLOW
Flow All
Splits Intra Spl Thresh Ring
Grp Main Sec Flow 1 10s Off
A 1 3 On
2
5s Off
B 1 3 On 3
30s Off
C 2 4 On
4 30s Off
D3- Off 5
30s Off
6
30s Off
Configuration #1 - DAILY (changed)
AUTOMATIC ACW: Group Letter: A Seconds: 25
F Cancel
F Previous
F Next F Enter
1 Prompt
5 Field
6 Field
8 Data
Bon Voyage Travel DAY CMSIIR2 4:15p 06/02
AGENT SPLITS LINE GROUP OPTIONS
Num Answer Force Auto
Group Lines Delay Delay ACW
A PUBLIC 4
45s On
25s
B SPECL 3
5s On 10s
C CHART 6
5s
Off 5s
D CORP 2 5s On 5s
Agent
Split
Pos ID
1 PERS l6 TOM
17 CLIFF
19 ERNIE
21 DEB
23 BOB
24 SHERM
25 WALT
2 CHART
27 BEN
28 SAM
29 NORM
31 DI
32 CARLA
33 BJ
35 MAX
Agent
Split
Pos ID
3 CORP
37 IKE
39 TINA
40 DIANA
4 SUPPT 42 RON
43 NANCY
5-
6-
Configuration #1 - DAILY (changed)
CALL FLOW
Flow All
Splits Intra
Spl Thresh Ring
Grp Main Sec Flow 1
10s Off
A 1 3 On
2
5s Off
B 1 3 On
3 30s Off
C 2 4 On
4 30s Off
D3-
Off 5 30s Off
6 30s Off
F10 - Help
F Answer
F Force
F Auto
F Config
1 Delay
2 Delay
3 ACW
7 Screen
Reconfiguring Call Flow
If you experience unexpected changes in call traffic, you may need to
reconfigure call flow assignments in the current configuration. For instance,
you may decide to reassign secondary splits or turn on intraflow for some line
groups. Pressing
[ F3 ] (labeled “Call Flow’’) from the reconfiguration screen
selects the Configure Call Flow screen shown below. It looks the same as the
Dynamic Reconfiguration
5-39