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Overview
UPGRADE
If you are already familiar with this information from reading the MERLIN II
Communications System Installation and Getting Started Guide for the Call
Management System, skip over this section of the manual, and continue with
Section 4, “Administering CMS.”
The personal computer is an integral part of CMS. Two types of personal
computers work with CMS: The 6300 WGS (Work Group Station) and the
PC 6300. By using the CMS menus and screens and entering data into your
computer, you can ensure that your CMS is working smoothly and that your
statistics are accurate. The instructions in this manual refer to the 6300 WGS
and its keyboard. This section of the manual helps you to use your computer
to begin CMS operation.
The information in this section is organized as follows:
● Duplicating the CMS Diskette.
Describes how to make a working copy of
the CMS diskette.
● Installing the CMS Software.
Describes how to copy the CMS program
onto the PC hard disk, start up the CMS program automatically, and set
the time and date on your PC.
● Your PC with CMS. Describes how to use CMS screens, enter and
edit data, and access help screens.
INFORMATION
This version of CMS is designed to work with both the AT&T PC 6300 and
AT&T 6300 WCS, operating under MS-DOS version 3.2 or later. (The PC 6300
can also use MS-DOS version 3.1). It is not designed to work with any other
personal computer.
CMS Enhancements
Some of enhancements to the previous CMS release include:
● Assigning up to 28 agents into one split
● Administering an automatic after-call-work state (Auto ACW)
● Changing agents’ work states from the PC (Supervisory Login/Logout)
● Generating cumulative reports
● Generating reports while CMS is managing calls
● Using updated and improved help screens
● Viewing color screens (if you have a color monitor)
● Using headset adapters for hands-free operation
● Utilizing external alerts to help you keep the system functioning efficiently
You are making a new beginning when you install CMS to work with the
MERLIN II Communications System with Feature Module 2. Earlier CMS
versions are not designed to work with this latest MERLIN II system, nor can
the administered information in them be transferred to the new CMS. (For
more information, see the CMS Planning Guide for the MERLIN II
Communications System with Feature Module 2.)
Overview 3-1