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[ F5 ] Reports. Use this function key to select the Report Menu screen.
You can select reports from the Report Menu and print them out. This
screen is accessible even while CMS is managing calls. For more
information, see Section 7, “Generating Reports.”
[ F8 ] Exit Use this function key to stop call management. You are
prompted to confirm your request.
Your CMS stops answering incoming
calls but continues to function until all calls already in the system are
completed. This includes any call already answered by CMS, whether it is
connected to the voice announcement unit, waiting in a queue, or
connected to an agent. The status screens continue to be updated as long
as calls are being handled.
Once all calls are completed, the historical data are written to the disk and
the CMS Menu screen appears.
From the CMS Menu you can choose to
administer CMS, print reports, exit to MS-DOS, or start call management
again.
Startup Procedures
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