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3 To assign an alert number, enter the number in the field to
the left of the slash. If not, enter a hyphen.
4 Press
[ F8 ] (labeled “Enter Data”) after the last field.
Exception:
❈❈❈
Split X - Avg Speed Answer > = XXX seconds
[ F8
] Admin Exceptions.
Press
[ F8 ] (labeled “Admin Exceptns”) to return to
the Administer Exceptions screen.
Selecting Line Group Exceptions
Line group exceptions alert you to unusual or undesirable situations affecting
lines or line groups.
For instance, the all lines busy exception notifies you
when all lines in a line group have been busy more than a certain number of
seconds.
Pressing
[ F3 ] (labeled “Group Exceptns”) from the Exception Settings screen
selects the Line Group Exceptions screen shown below. The box indicates the
line group exceptions.
Bon Voyage Travel
ADMIN CMSIIR2
11:18a 06/13
EXCEPTION SETTINGS
Split / Line Group
Exception
On/Off l/A
2/B
3/C 4/D
5
6
AGENTS
Talk Time >= xxx sec
Off
- - - - --
After Call Work >= xxx min
Off
- - - - - -
Agent Logout ACW >= xxx min
Off
- - - - - -
Refused Call
Off
- - - - - -
SPLITS
# Abandon Calls >= xx
Off
- - - - - -
# Calls Waiting >= xx
Off
3/1
-/-
-/-
-/-
-/-
-/-
Oldest Call Wait >= xxx sec
Off
10s/2
-/-
-/- -/-
-/-
-/-
Avg Speed Answer >= xxx sec
Off 12s/3
-/- -/-
-/-
-/-
-/-
- - -
LINE GROUPS
All Lines Busy >= xxx sec Off 5s/4
-/-
-/- -/-
Line Hold Time >= xx min
Off -
Line Hold Time <= xx sec Off
- - - -
ALERTS
Alert Line Button Numbers
F Lines F HoldTime F HoldTime
1 Busy
2 Maximum
3 Maximum
1: 29 2: 30 3: 31 4: 32
F10 - Help
F Admin
8 Exceptns
Selecting Exceptions 4-43