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Printer Problems
WARNING—Printer Not Ready. Using Prt Sc Key Will Halt CMS.
Status Indicator: Don‘tPrtSc
Effect on Call Management:
If you use the
[ Prt Sc ] key when this message is
displayed, CMS stops managing calls.
Effect on Data Collection:
If CMS stops managing calls, all data collection stops,
but it resumes normally when the problem is corrected. Data are saved for
-
the portion of the hour that CMS was managing calls.
Possible cause
The printer is not
receiving power,
There’s no paper in the
Printer, or the paper is
jammed.
There’s a loose cable
connection between the
Printer and the PC.
Corrective action
Make sure that the printer is plugged in and
turned on, and that the Ready light is cm.
1 Make sure there’s paper in the printer and
the paper isn’t jammed.
2 Make sure the paper is aligned properly.
3 Press the Form Feed button on the printer
to make sure the paper feeds properly.
Make sure the connections are secure at both
ends of the cable running between the printer
and the PC.
If the problem is corrected, you will see the
message Printer Now Ready on the error line. If
you do not see this message, try correcting the
problem again. If you still do not see the
message, reboot the PC and restart CMS.
Printer Problems
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