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A typical Cumulative Split Report By Day appears below:
CUMULATIVE SPLIT
REPORT BY HOUR
Bon Voyage Travel
CUMULATIVE SPLIT REPORT BY DAY
SPLIT 2: CHART
Period:
06/10/88 - 06/13/88
ACD CALLS
OTHER CALLS
Avg Num Num
Avg
Avg
Num
Num
Avg
Avg %
Speed Calls ACD Flow Flow Talk After Xfr Other Talk
Num ACD Serv
Day
Ans Aband Calls In Out
Time Call Calls Calls Other Pos Time Levl
06/10
36s 5 62 0 3 1:26 7:02 18 81
1:27 0.9 27% 51%
06/11
11s 3 75 0 0 1:57 1:19 9 1
06/13
17s 12
3:56 2.0 65% 100%
120 0 3
1:34 0:59 9
5 4:01 3.0 55% 85%
21.3s 20 257 0 6 1:32 3:06 36 87
2:66 1.9 27% 51%
Note
1. Call statistics are counted in the hour and day in which they complete.
CALL MANAGEMENT SYSTEM FOR MERLIN(r) II CS
Date Printed: 06/10/88 Time Printed:
6:13p
A Cumulative Split Report Report By Hour is a summary report that can be
generated for any consecutive period from 2 to 93 days. Most of the column
headings are the same as for the Daily Split Report and the Cumulative Split
Report by Day. However, the leftmost column head for this report is “Hour.”
The hours in a day during which CMS was active over the days specified are
listed in the leftmost column. Each data line summarizes that hour’s activity
overall the days specified.
For example, if you specified a Cumulative Split Report by Hour for July 2
through July 10, the hours in a day when CMS was active would be in the
leftmost column, and all the activity in a given hour for July 2 through July 10
would be summarized. The 10 o’clock period would list data for all the calls
from July 2 through July 10 that were completed during the 10 o’clock period.
7-8 Types of CMS Reports