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AGENT SPLITS
LINE GROUP OPTIONS
CALL FLOW
AGENT SPLITS
LINE GROUP OPTIONS
FORCE DELAY
Bon Voyage Travel
DAY CMSIIR2
3:58p 06/02
Agent
Split
Pos ID
1 PERS
16 TOM
17 CLIFF
19 ERNIE
21 DEB
23 BOB
24 SHERM
25 WALT
2 CHART 27 BEN
28 SAM
29 NORM
31 DI
32 CARLA
33 BJ
35 MAX
Agent Num Answer Force Auto
Split
Pos ID
Group Lines Delay
3 CORP
Delay ACW
37 IKE A PUBLIC 4
5s On
5s
39 TINA B SPECL 3
5s Off
10s
40 DIANA
C CHART 6
5s Off 5s
4 SUPPT
42 RON
D CORP 2 5s On
5s
43 NANCY
5-
6-
Flow All
Splits Intra
Spl Thresh Ring
Grp Main Sec Flow
1 10s Off
A 1 3 On
2
5s Off
B 1 3 On 3
30s Off
C 2 4 On
4 30s Off
D3-
Off 5 30s Off
6
30s Off
Configuration #1 - DAILY
ANSWER DELAY: Group Letter: A How Many Seconds: 45
F Cancel F Previous
F
Next
F Enter
1 Prompt
5 Field
6 Field
8 Data
Bon Voyage Travel DAY CMSIIR2
3:59p 06/02
Agent
Agent
Num Answer Force Auto
Split
Pos ID
Split
Pos ID
Group Lines Delay Delay ACW
1 PERS 16 TOM
3 CORP
37 IKE A PUBLIC 4
45s On
5s
17 CLIFF
39 TINA
B SPECL 3
5s Off 10s
19 ERNIE
21 DEB
23 BOB
24 SHERM
25 WALT
2 CHART
27 BEN
28 SAM
29 NORM
31 DI
32 CARLA
33 BJ
35 MAX
40 DIANA C CHART 6
5s
Off 5s
4 SUPPT
42 RON
D CORP 2 5s On
5s
43 NANCY
5-
6-
CALL FLOW
Flow All
Splits Intra Spl Thresh Ring
Grp Main Sec Flow 1
10s Off
A 1 3 On
2
5s Off
B 1 3 On 3
30s Off
C 2 4 On
4
30s Off
D3-
Off 5 30s Off
6 30s Off
Configuration #1 - DAILY (changed)
F10 - Help
F Answer F Force
F Auto
F Config
1 Delay 2 Delay
3 ACW 7 Screen
The force delay option controls the transfer of calls to and from the voice
announcement unit, If force delay is on, calls that arrive for a group will not
be transferred to an agent until callers have heard the entire message. If it is
off, they will be transferred to an agent as soon as one becomes available. If
answer delay is set to zero and force delay is on, all incoming calls will
connect directly to the message.
Remember that the force delay option can sometimes cause calls to backup,
especially if your delay message is long.
5-34 Dynamic Reconfiguration