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WARNING—One or More Main or Secondary Splits Has No Agent.
Effect on Call Management:
If both the main and secondary splits assigned to a
line group have no agents, calls coming in on that group of lines will not be
answered. If the main split has agents but the secondary split does not, calls
coming in on that group-of lines cannot be intraflowed. If the main split has
no agents but the secondary split does, and if intraflow is on, calls coming in
on that group of lines will go to the secondary split as soon as the intraflow
threshold is exceeded.
Possible cause
You have at least one
empty split assigned to
at least one line group.
Corrective action
From the Initialization screen:
1 Press
[ F1 ] to get the Configuration screen.
2 In the Call Flow area, find the split(s) with
no agents.
3 Assign agents to the empty split(s) or
remove the empty splits according to the
instructions in “Dynamic Reconfiguration”
in Section 5.
WARNING—No Secondary Split Assigned to One or More Line Groups.
Effect on Call Management:
Calls coming in to a line group with no secondary
split assigned to it cannot be intraflowed.
Possible cause
You have at least one
line group with a main
split assigned to it and
intraflow turned on, but
the line group has no
secondary split assigned
to it.
Corrective action
From the Initialization screen:
1 Press
[ F1 ] to get the Configuration screen.
2 In the Call Flow area, find the line group(s)
with intraflow turned on but no secondary
split assigned.
3 Following the instructions in “Dynamic
Reconfiguration” in Section 5, either turn
intraflow off or assign a secondary split to
the line group.
Startup Problems 9-7