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CONDITIONS FOR
Generally, assigning alerts to line button numbers is the first step in
ASSIGNING ALERTS
administering alerts. An exception may have an alert assigned only under the
following conditions:
A line button number must be assigned to the alert number being used
and it can only be assigned through CMS Administration (CMS is not
managing calls).
The external alert itself must be assigned to a line button number before it
can be assigned to an exception.
The alert number can be assigned to an exception while CMS is managing
calls. However, the actual external alert cannot be assigned a line number
while CMS is managing calls; that can only be done during
administration.
The appropriate exception setting parameters to which the alert(s) will be
assigned has been entered in the “SPLITS” and “LINE GROUPS” screen
fields.
The exception threshold is set.
If you need more information on administering exceptions, see “Administer
Exceptions” under the heading,
“Instructions for Selecting Exceptions,” earlier
in this section.
ASSIGNING EXTERNAL
ALERTS TO LINE
BUTTONS
To assign an external alert to an exception, follow these steps:
1 Press either
[ F5 ] (labeled “Previous Field”) or [ F6 ] (labeled “Next Field”) to
select the alert number field (1, 2, 3, or 4) to which you are assigning a
line button number.
2 Enter the line number (1 through 32) in the appropriate alert number field.
You can enter a line number in each of the four alert number fields or
enter a hyphen in any field that will not be used.
NOTE: Alerts cannot be marked unused if the alert has been assigned to
an exception.
3 When you are finished assigning line button numbers (or entering
hyphens), press
[ F8 ] (labeled “Enter Data”) to enter the data.
The alert number to which the exception line button number has been
assigned is automatically posted in the appropriate fields when the Exceptions
Settings screens are displayed. The following screen shows line button
number 29 posted for the first alert number and the first alert number posted
in the appropriate “SPLITS” field.
Selecting Exceptions 4-35