Filter
Top Products
RINGING OPTIONS
For a digital voice terminal,
1 Touch Shift.
2 Touch Select Ring.
You hear the voice terminal’s current ring.
3 Touch Select Ring repeatedly until you hear a ringing
4 To save the selected ringing sound, touch Shift again.
sound you like.
You can determine whether incoming calls ring immediately at a voice
terminal or do not ring at all. (With your MERLIN II system, you can also
program lines for delayed ringing, but this option is not recommended for
CMS.) The following suggestions will help you choose ringing options for
line buttons and for Cover buttons for the Transfer-to-Split and All-Ring
operation features on an agent’s voice terminal.
●
●
●
●
To
1
2
3
4
5
All CMS lines on an agent’s voice terminal should be programmed for No
Ring. This feature prevents all the CMS stations from ringing each time a
new call enters the system, Instead, the PC provides the ring for each new
call, answers it, and transfers it to the agent’s voice terminal, which will
ring.
Lines or line pools used primarily for placing outgoing calls should be
programmed for No Ring.
Cover buttons for the Transfer-to-Split or All-Ring operation feature
should be programmed for Immediate Ring.
Private lines or lines not assigned to CMS can be programmed as needed.
set ringing options for a voice terminal:
For analog voice terminals, slide the TIP switch to P.
For digital voice terminals, dial #33.
In programming mode, both types of voice terminals ring every five seconds to remind you
that you are programming and that you cannot place or receive calls.
Touch the line or line pool button which is being programmed for
immediate or no ring.
Dial one of the following codes for the type of ringing the line or line pool
will have:
– Dial *35 for No Ring.
The red light next to the line button goes off.
– Dial *37 for Immediate Ring.
The red light next to the line button goes on steady.
Repeat steps 2 and 3 for each line button to be programmed.
For analog voice terminals, slide the T/P switch to the center position.
For digital voice terminals, dial #00.
Using MERLIN II System Features with CMS
6-21