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Key to Line Status Data
CALL FLOW
LINE STATUS
Bon Voyage Travel
DAY CMSIIR2
4:02p 06/02
LINE STATUS
❍
1
❍
Calls
2
Calls
SPLIT STATUS
Grp Line P Stat Num HoldT
Grp Line P Stat Num HoldT
Waiting
A 1816
Idle 0 0m
C 0 Busy/6 Total
0 Calls
3
❍
Split Num Old
1808
Idle
0 0m
1 PERS
0 0s
1818
6
❍
Idle 0 0m
D 0917
Idle 0 0m
2 CHART 0 0s
8515
Idle 0 0m
0918 Idle 0 0m
3 CORP 0 0s
A 0 Busy/4 Total
0 Calls
D 0 Busy/2 Total
0 Calls
4 SUPPT 0 0s
4
❍
5
❍
5-
0
0s
B 8532
Idle 0 0m
6-
0
0s
8518 Idle 0 0m
8531 Idle 0 0m
B 0 Busy/3 Total
0 Calls
C 0911
Idl
0912
Idl
0913 Idl
8914 Idl
0915 Idl
0916
Idl
F Change
1 Priority
Splits Intra
Grp Main Sec Flow
e
A 1 3 On
❍
7
e
0 0m
B 1 3 On
e
0 0m
C 2 4 On
e
0 0m
D3-
Off
e
0 0m
e
0 0m
F10 - Help
F Events
F Split F Config
F System
4
Log
6 Status 7 Screen
8 Status
The numbers in the following list are keyed to the circled numbers in the
screen above.
Individual Lines
1 Lines marked + are priority lines and wil lbe answered first
2 Current status of line, i.e., ringing, idle, waiting (on hold), or connected
3 Number of ACD calls received and total length of time line has been in
use for ACD calls during this hour
LINE GROUP SUMMARY
4 Number of lines currently busy out of total
LINE
5 Number of ACD calls to line group during
Split Status
number of lines in line group
current hour
6 Number of calls waiting in each split and length of time the oldest call has
been waiting
Call Flow
7 Main and secondary split assignments and intraflow status
5-24 Monitoring Call Management