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The Attendant Console
LINE BUTTONS
AUTO INTERCOM
BUTTONS
The system administrator should have set your MERLIN II system for a large
system, that is, for a system with more than eight lines or more than 20 voice
terminals. A
S CMS supervisor, you therefore must have a console that will
accommodate a large system.
For CMS to work with the MERLIN II System with Feature Module 2, you
must have a MERLIN II System Display Console. The display console (Figure
5-2) has Auto Intercom buttons on the right side of the console which can be
used to represent up to 72 voice terminals. The buttons on the left side of the
console are available to show the status of up to 56 lines. All lines and
intercom numbers are assigned to buttons on the console automatically when
the system is activated for the first time.
The display provides information that helps you handle calls and program
your voice terminal more easily. You can also use the display to set an alarm,
time calls, and check the time, day, and date.
The requirements for setting up your MERLIN II system display console are
as follows:
● The console must be plugged in to one of the attendant jacks on the
MERLIN II system control unit.
For more information on connecting your
console to an attendant jack, see “Other Attendant Positions” under the
heading “Complete the Master Planning Form” in Section 2 of the
MERLIN II Communications System with Feature Module 2 Installation and
Administration Manual
● Your console also needs buttons for lines and the Auto Intercom feature.
If you need information on using the line buttons and the Auto Intercom
feature, see the procedures described in Section 6, “Handling CMS Calls.”
● You may also want to use the Group Page feature.
Use a Voice Terminal Configuration Form to help you keep a record of your
decisions for your voice terminal. See the MERLIN II Ccmmunications System
Planning Guide for the Call Management System for instructions on how to fill
out the forms.
On your console you need the following kinds of line buttons:
● One button for each line (not line group) assigned to CMS.
● Lines or line pools not associated with CMS for personal lines or for
outgoing calls, if applicable.
For additional information on line buttons, see the MERLIN II Communications
System Getting Started Guide for the Call Management System.
You should have an Auto Intercom button for each CMS agent so that you
can contact any agent with the touch of a button. Also, use the lights next to
the Auto Intercom buttons to see which agents are busy on calls and which
are not.
5-4 The Attendant Console