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Handling CMS Calls. This section helps you make decisions about which
size voice terminal your agents need, and which features they’ll use to
handle CMS calls. It also includes information on programming and using
these features.
Generating Reports. This section describes the types of reports available
from CMS, and how to select and print these reports.
Archiving Data. The information in this section tells you how to archive
historical data on floppy diskettes for storage and analysis.
Troubleshooting.
This section helps you identify system problems quickly
and tells you how to correct them.
Quick Reference Guides. The guides that make up this section provide
easy access to frequently used procedures and information.
Glossary. The Glossary defines CMS terms and describes how CMS statistics
are calculated.
Index. The index provides page references for screens, terms, and
procedures.
Documentation Conventions
Several special symbols and typefaces appear in this manual. For instance,
keys that appear on your keyboard are shown like this:
[ F1 ] (function key
<
F1), or like this: [ ^ ] + [ > ] (press both of these keys simultaneously to
print a screen).
These typefaces are used to distinguish information you type from
information that appears on your PC screen:
This ita/ic typeface represents information that you type on the PC screen.
This bold typeface represents information that the system displays, such as
prompts.
This italic typeface represents a MERLIN II system response.
In some instances, prompts that take up only one line on the display are
represented in the text on two lines.
How to Use the CMS Documents 1-3