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The MERLIN II System Voice Terminal
The MERLIN II system voice terminal provides the user with basic telephone
functions, such as Transfer and Hold. However, in order for the agents to
use the Available and after-call-work (ACW) state buttons, and the Manual
Signaling, Auto Intercom, Transfer-to-Split, and All-Ring operation features,
either you or the agent must program them onto an agent’s voice terminal.
There are two basic types of voice terminals, analog and digital. You may
have either or both types in your system. The voice terminals come in
different sizes, with various special features and accessories, Use only those
voice terminals with programmable buttons.
You can use the following types of analog voice terminals with your CMS:
● BIS-10 Voice Terminal
● 10-Button Hands-Free Answer on Intercom (HFAI) Voice Terminal
● 34-Button Built-In Speakerphone (BIS) Voice Terminal
● 34-Buttcm Deluxe Voice Terminal
You can also use the following digital voice terminal with your CMS:
● 7406 Digital Voice Terminal
NOTE: Although you can attach a display unit to the 34-button BIS and
the 7406 voice terminals, a display is not recommended for CMS agents’
voice terminals.
The Analog Voice Terminal
All analog voice terminals have two Intercom buttons, Intercom-Ring and
Intercom-Voice. The voice terminals also have buttons with red and green
lights beside them that can be used for lines, line pools, or programmable
features.
Figure 6-1 shows a BIS-10 analog voice terminal. Although your own agents’
voice terminals may have a different number of buttons or have push buttons
beside each labeled button, the lines and features you assign to your agents’
voice terminals will probably be similar to the voice terminal assignments
shown in Figure 6-1.
The BIS-10 voice terminal has two columns of five buttons located above the
dial pad. In the lower leftmost column are two Intercom buttons, Intercom-
Voice and Intercom-Ring. The other eight buttons can be used for lines, line
pools, or programmable features. The diagram illustrates the voice terminal
buttons, lights, and switches that an agent can use to access MERLIN II
system and CMS features.
For more information about some of the features
shown in this illustration, see both “Selecting a Voice Terminal for Your
Agents” and “Using MERLIN II System Features with CMS” in this section.
NOTE: The All-Ring operation is unrelated to the MERLIN II system
No Ring feature. See “Ringing Options” later in this section.
6-2 The MERLIN II System Voice Terminal