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Dynamic Reconfiguration
Once you activate a shift configuration (as described earlier in “Startup
Procedures”), you can modify it through dynamic reconfiguration. For
example, you can reassign agents or turn on intraflow to handle unexpected
changes in incoming call traffic.
Such changes are immediately activated in the current configuration. If you
want, you can save the changes before you shut down CMS or before you
select another shift configuration.
Otherwise, the changes are not saved once
the current configuration is no longer active.
You use these screens during dynamic reconfiguration:
● Configuration screen
● Configure Splits screen
● Configme Call Flow screen
● Administer Line Group Options screen
● Stored Shift Configurations screen
These screens are almost identical to the configuration screens you use for
administration. During administration, however, CMS is not managing calls.
CMS is managing calls during dynamic reconfiguration.
Pressing
[ F1 ] (labeled “Config Screen”) at the Initialization screen (or the
System Menu) or
[ F7 ] (labeled “Config Screen”) from any status screen selects
the Configuration screen.
It displays the current configuration, as shown
below.
Bon Voyage Travel
DAY CMSIIR2 8:31a 06/03
AGENT SPLITS
LINE GROUP OPTIONS
Agent
Split
Pos ID
1 PERS
16 TOM
17 CLIFF
19 ERNIE
21 DEB
23 BOB
24 SHERM
25 WALT
2 CHART
27 BEN
28 SAM
23 NORM
31 DI
32 CARLA
33 BJ
35 MAX
Configuration #1 -
F Splits
F Line
1
2 Groups
Agent
Split
Pos ID
3 CORP 37 IKE
39 TINA
40 DIANA
4 SUPPT 42 RON
43 NANCY
5-
6-
Num Answer Force Auto
Group Lines Delay Delay ACW
A PUBLIC 4
5s On 5s
B SPECL 3
5s
Off
10s
C CHART 6
5s Off 5s
D CORP 2
5s On
5s
CALL FLOW
Flow All
Splits Intra Spl Thresh Ring
Grp Main Sec Flow 1
10s Off
A 1 3 On 2
5s Off
B 1 3 On 3 30s Off
C 2 4 On
4
30s Off
D3- Off 5 30s Off
6 30 s Off
F10 - Help
F Line
F Split
F Config
F System
5 Status
6 Status 7 List 8 Status
DAILY
F Call
F Events
3 Flow
4
Log
Dynamic Reconfiguration
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