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aGENT SPLITS
LINE GROUP OPTIONS
F Splits
F Line
F Call
1
2 Groups
3 Flow
AGENT SPLITS
LINE GROUP OPTIONS
CALL FLOW
F10 - Help
F Config
7 Screen
ENTERING DATA AT
PROMPTS
Bon Voyage Travel ADMIN CMSIIR2
ll:00a 06/0l
Agent
Agent
N
UM Answer Force Auto
Split
Pos ID
Split
Pos ID
Group Lines Delay Delay ACW
1 PERS
l6 TOM
3 CORP
37 IKE A PUBLIC 4
5s On 5s
17 CLIFF 39 TINA
B SPECL 3
5s Off 10s
19 ERNIE
49 DIANA
C CHART 6
5s Off 5s
21 DEB
4 SUPPT
42 RON D CORP 2
5s On 5s
23 BOB
43 NANCY
24 SHERM
5 -
25 WALT 6 -
CALL FLOW
2 CHART
27 BEN
Flow All
28 SAM
Splits Intra Spl Thresh Ring
29 NORM
Grp Main Sec Flow 1 10s Off
31 DI A 1 3 On
2
5s Off
32 CARLA
B 1 3 On 3
30s Off
33 BJ C 2 4 On 4
30s Off
35 MAX D3-
Off 5
30s Off
6 30s Off
Configuration #l - DAILY
F10 - Help
F Clear
F Config
F Admin
5 Config
7 List
8 Menu
Bon Voyage Travel ADMIN CMSIIR2
3:56p 06/02
Agent
Agent
Num Answer Force Auto
Split Pos ID
Split
Pos ID
Group Lines Delay Delay ACW
1 PERS 16 TOM
3 CORP
37 IKE
A PUBLIC 4
5s On
5s
17 CLIFF
39 TINA
B SPECL 3
5s
Off 10s
19 ERNIE
40 DIANA
C CHART 6
5s Off 5s
21 DEB
4 SUPPT
42 RON
D CORP 2
5s On
5s
23 BOB
43 NANCY
24 SHERM
5 -
25 WALT
6 -
2 CHART
27 BEN
Flow All
28 SAM
Splits Intra
Spl Thresh Ring
29 NORM
Grp Main Sec Flow 1
l0s Off
31 DI
A 1 3 On 2
32 CARLA
5s Off
B 1 3 On 3
30s Off
33 BJ
C 2 4 On
4
30s Off
35 MAX
D3-
Off
5
30s Off
6 30s Off
Configuration #l - DAILY
F
Answer
F Force
F Auto
1 Delay
2 Delay
3 ACW
Instructions on entering data in prompts are usually presented as follows:
Prompt:
The CMS prompt on your screen appears here in a special
typeface. For instance:
SELECT CONFIGURATION Config #_
Using Your PC with CMS
3-11