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ADMINISTER A LINE
To administer a line group exception, follow these steps:
GROUP EXCEPTION
1 Press the function key for that exception and refer to the description and
instructions that follow this list. The exception message that appears
when each exception threshold is exceeded is also listed. A typical
example is
❈❈❈
Group B - All Lines Busy > = XXX seconds
If you need more detailed instructions on administering exceptions, see
the information in “Administer Exceptions” under the heading,
“Instructions for Selecting Exceptions,” earlier in this section.
2 Press a function key to administer another group exception, or press
[ F8 ]
to return to the Administration Menu.
[ F1 ] Lines Busy (All Lines Busy). The all lines busy exception refers to the
number of seconds all lines in a line group are busy. If you turn on this
exception, CMS notifies you when the length of time all lines are busy meets
or exceeds the threshold you set.
When all lines in a line group are busy,
incoming calls are blocked and callers receive a busy signal.
Prompt:
ALL LINES BUSY: ON/OFF?
(s/a)A:_/_B:_/_C:_/_D:_/_
Action:
1
2
3
4
Type on or off . Press
[ F6 ] (labeled “Next Field”) to keep
the current value.
If you want to enter threshold values, enter a number of
seconds (1 through 999) for each group. If you do not
want to activate this exception for a particular group, type
a hyphen.
Assign an alert number or enter a hyphen in the field to
the right of the slash.
Press
[ F8 ] (labeled “Enter Data”) after the last field.
Exception:
❈❈❈
Group X - All Lines Busy > = XXX seconds
[ F2
] HoldTime Maximum (Maximum Line Holding Time). The line holding
time refers to the number of seconds a line has been in use for a single call.
If you turn on this exception, the maximum line holding time exception
allows you to set an upper limit on the length of time a line is in use. CMS
notifies you when the length of time a line has been seized meets or exceeds
the threshold you set for its line group.
Prompt:
MAXIMUM HOLDTIME (minutes): ON/OFF?
Line Group A:
B: C: D:
Action:
1 Type on or off .
Press
[ F6 ] (labeled “Next Field”) to keep
the current value.
2 If you want to enter threshold values, enter a number of
minutes (1 through 99) for each group. If you do not want
to activate this exception for a particular group, type a
hyphen.
3 Press
[ F8 ] (labeled “Enter Data”) after the last field.
Exception:
❈❈❈
Group X - Line XXXXX Hold Time > = XX minutes
4-44 Selecting Exceptions