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3 When you are finished changing line button numbers, press [ F8 ] (labeled
“Enter Data”) to enter the data.
ASSIGNING EXCEPTIONS
simultaneously” You can assign some of the exception thresholds at the same
AND EXTERNAL ALERTS
time you assign external alerts to the exceptions. The prompts for Calls
SIMULTANEOUSLY Waiting, Oldest Call, Avg Speed Ans, and All Lines Busy provide two fields,
separated by a “/” character, for each split or line group. For example:
OLDEST CALL: ON/OFF?
(s/a)1:_/_2;_/_3;_/_4:_/_5:_/_6:_/_
To enter threshold values and assign alerts at the same time, proceed as
follows :
1 For the first portion of the prompt (ON/OFF?), type ON or OFF to set the
threshold on or off.
(Press
[ F6 ] to keep the current value).
2 To activate an exception, enter a threshold value into the first field (left of
slash) for each split or group-either 1-999 seconds or 1-99 calls,
depending on the exception type.
NOTE: If the threshold value is too low, the exception and alert will be
triggered each time a call comes in for that split or group.
3 Enter a hyphen into each field where you do not want to activate an
exception.
4 To have that exception trigger an external alert, enter into the second field
(right of slash) for each split or group an alert number (1 - 4).
NOTE: Alerts cannot be assigned if a threshold for that split or group has
not been set. Also, alerts cannot be assigned if a line button has not been
assigned to the alert.
5 Enter a hyphen into each field where you are not assigning an external
alert.
6 After you have entered the desired exception thresholds and their
corresponding alert numbers, press
[ F8 ] (labeled “Enter Data”) to enter
the data into the system.
For more information on assigning thresholds and alerts, see the specific
agent, split, or line group procedures below.
Selecting Exceptions 4-37