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FIGURE 4-1 A map of CMS administration screens.
CMS MENU
START CALL
ADMINISTRATION
PRINT
MANAGEMENT
MENU
REPORTS
STORED SHIFT
CONFIGURATIONS
SET
ADMINISTER
OPTIONS
CONFIGURATION
EXCEPTIONS
AGENT
DIRECTORY
ADMINISTER LINES
AND LINE GROUPS
SERVICE
LEVEL
AGENT
EXEPTIONS
AGENT
ABANDON
SPLIT
SPLITS
THRESHOLD
EXCEPTIONS
LINE
ALARM
GROUPS
ON/OFF
CALL
DELAY MSG
LENGTH
ASSIGN
FLOW
ALERTS
BUSINESS
NAME
LINE GROUP
EXCEPTIONS
4-2 Overview