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Map of Screens for Call Management
FIGURE 10-4 Map of Screens for Call Management
CMS MAIN MENU
START CALL
ADMINISTRATION
REPORT
MANAGEMENT
MENU
MENU
INITIALIZE
STORED SHIFT
CONFIGURATIONS
SELECT AND
INITIALIZE ONE
CONFIGURATION
AGENT SPLIT
DAILY
SUMMARY
CUMULATIVE
SPLIT
DAILY
REPORT
CUMULATIVE BY DAY
CUMUATIVE BY HOUR
INITIALIZATION
SYSTEM
EXIT CALL
COMPLETE
MENU
MANAGEMENT
CONFIGURATION
PRINT
SYSTEM
REPORTS
STATUS
LINE GROUP
DAILY
REPORT
CUMULATIVE BY DAY
CUMULATIVE BY HOUR
ALL
DAILY
REPORTS
CUMULATIVE BY DAY
CUMULATIVE BY HOUR
EVENTS LOG
REPORT
SPLITS
LINE
CALL
EVENTS
LINE
SPLIT
GROUPS
FLOW LOG STATUS
CONFIG
STATUS
SPLIT
ADD
ANSWER
ASSIGN
AGENT
CHANGE
CHANGE
SELECT
DELAY
SPLITS
PRIORITY
AGT STAT
CONFIG
REMOVE
FORCE
FLOW
AGENT
DELAY ON/OFF
SAVE
CONFIG
MOVE
AUTO
SET
AGENT
ACW
THRESH
RENAME
CONFIG
REPLACE
ALL RING
AGENT
ON/OFF
NEW
AGENT
CHANGE
SPLIT
ID
AGENT
DIRECTORY
CHOOSE
STARTUP
DAY SET
SELECT EVENTS
NIGHT
LINE
SPLIT CONFIG
OPTIONS
EXCEPTIONS
LOG
STATUS
STATUS
SCREEN
SERVICE AGENT
LEVEL
EXCEPTIONS
ABANDON
SPLIT
THRESH
EXCEPTIONS
ALARM
GROUP
ON/OFF
EXCEPTIONS
DELAY
ASSIGN
MSG
ALERTS
LENGTH
BUSINESS
NAME
NOTE 1
Additional Call Management screens and function keys are provided to allow for easy navigation between configuration and system status displays as well as easy
access to the Events Log.
NOTE 2
After initialization is complete and another menu is selected, the system menu screen can be used to select configurations review system sfatus screens,
print reports, and exit call management.
Map of Screens for Call Management
10-7