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Bon Voyage Travel
ADMIN CMSIIR2
11:12a 06/13
EXCEPTION SETTINGS
Exception
On/Off 1/A
Split / Line Group
AGENTS
Talk Time >= xxx sec
After Call Work >= xxx min
Agent Logout ACW >= xxx min
Refused Call
SPLITS
#l Abandon Calls >= xx
# Calls Waiting >= xx
Oldest Call Wait >= xxx sec
Avg Speed Answer >= xxx sec
LINE GROUPS
All Lines Busy >= xxx sec
Line Hold Time >= xx min
Line Hold Time <= xx sec
ALERTS
Alert Line Button Numbers
Off -
Off -
Off -
Off
Off
-
Off
3/1
Off
10s/2
Off l0s/3
Off
5s/4
Off -
Off -
1: 29
2/B
-
-
-
-
-/-
-/-
-/-
-/-
-
-
2: 30
3/C
-
-
-
-
-/-
-/-
-/-
-/-
-
-
3: 31
4/D
-
-
-
-
-/-
-/-
-/-
-/-
-
-
4: 32
5
-
-
-
-
-/-
-/-
-/-
6
-
-
-
-
-/-
-/-
-/-
F Agent
F Split
F Group
F Assign
F10 -
Help
F Admin
8 Menu
1 Exceptns
2 Exceptns
3 Exceptns 4 Alert
NOTE: You must be sure that the alert is physically connected at the
specified line port. No message can tell you that the alert is or isnot
actually connected to the MERLIN II system control unit.
Changing or Removing Line Button Assignments
You shouldn't remove a line button assignment unless you are sure of the
following:
To
1
2
3
The alert is not assigned to an exception,
The alert number field shouldn't have a number assigned and instead
should have a hyphen.
remove a line button number from an alert, do as follows:
Press either
[ F5 ] (labeled “Previous Field”) or [ F6 ] (labeled “Next Field”) to
select the alert number field (1, 2, 3, or 4) from which you are removing a
line button number.
Enter a hyphen in the appropriate alert number field.
When you are finished, press
[ F8 ] (labeled “Enter Data”) to enter the data.
Changing a line button number assignment requires all the care you would
undertake when initially assigning one—you must be sure that the all the
conditions for assigning alerts have been met (see “Conditions for Assigning
Alerts,” above). To change an alert line button number, do as follows:
1 Press either
[ F5 ] (labeled “Previous Field”) or [ F6 ] (labeled “Next Field”) to
select the alert number field (1, 2, 3, or 4) to which you are assigning a
new line button number.
2 Enter the line number in the appropriate alert number field (1 through 32).
You can simply type over the previous line number.
4-36 Selecting Exceptions