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Administering Line Group Options. Program how you want CMS to
control answering calls.
Clearing a Configuration.
Delete the contents of a configuration.
Returning to Other Screens. Return to the Stored Shift
Configurations screen and save the configuration you just built or
edited, Return to the Admin Menu and select another administration
activity.
Administering Splits
The list of agents you created on the Agent Directory screen is your master list
of agents. Any of the agents on the master list can be assigned to splits,
Pressing
[ F1 ] (labeled “Splits”) from the Configuration screen selects the
Configure Splits screen, shown below. If you are building a new
configuration, first use
[ F1 ] (labeled “Add Agent”) to identify which of the
agents listed in the agent directory will be active in this configuration. Then
use
[ F6 ] (labeled “Change Split ID”) to assign an ID to each split,
Bon Voyage Travel
AGENT SPLITS
Agent
Split
Pos ID
-
1 PERS
16 TOM
17 CLIFF
19 ERNIE
21 DEB
23 BOB
24 SHERM
25 WALT
2 CHART 27 BEN
28 SAM
29 NORM
31 DI
32 CARLA
33 BJ
35 MAX
Agent
Split
Pos ID
3 CORP
37 IKE
39 TINA
40 DIANA
4 SUPPT
42 RON
43 NANCY
5-
6-
CALL FLOW
Configuration #1 - DAILY
ADMIN CMSIIR2
10:48a 06/13
LINE GROUP OPTIONS
Num Answer Force Auto
Group Lines Delay Delay ACW
A PUBLIC 4 5s On 5s
B SPECL 3 5s
Off 10s
C CHART 6 5s Off 5s
D CORP 2
5s On
5s
Flow All
Splits Intra
Spl Thresh Ring
Grp Main Sec Flow
1
10s Off
A 1 3 On
2
5s Off
B 1 3 On
3
30s O ff
C 2 4 On
4 30s Off
D3- Off 5
30s Off
6 30s Off
F1O - Help
F
Add
F
Remove
F
Move
F
Replace
F
New
F
Change
F
Config
F
Agent
1
Agent
2
Agent
3
Agent
4
Agent
5
Agent
6
Split ID
7
Screen
8
Directry
Building or Editing Shift Configurations 4-9