Filter
Top Products
TYPES OF RINGING
SOUNDS
PROGRAMMING
PERSONALIZED
Pickup button. (For information about how to program a Call Pickup button,
see “Programming a Voice Terminal” in this section.)
To pick up a call using Call Pickup, the agent must:
1
2
3
4
or
1
2
3
Touch Intercom-Ring or Intercom-Voice.
Lift the handset.
Dial *9.
Dial the special intercom number for that split.
Touch a programmed Call Pickup button.
Lift the handset.
Dial the special intercom number for that split.
You can tell what kind of call you are receiving by the sound of the ring. The
following chart will remind you of the different types of calls and their
individual ringing sounds.
Type of call
Sound of ring
Ringing intercom Three rings
Outside
One long ring
(Calls placed on lines
other than CMS lines. )
Transferred
Two rings
(All CMS calls are
transferred calls. )
It may be easy for agents to confuse the ring of nearby voice terminals with
RINGING
the ringing sound of their own.
Each agent, especially within an individual
split, may want to program his or her voice terminal with a ringing pattern
that is easier to identify. There are eight different ringing patterns available.
NOTE: Even if you program your voice terminal with its own
personalized ring, you can still distinguish between the different
kinds of calls.
To program the preferred ringing pattern for a voice terminal:
For an analog voice terminal,
1 Slide the T/P switch to P.
You hear the voice terminal’s current ring.
2 Touch Speaker repeatedly until you hear a ringing pattern you like.
3 Slide the T/P switch to center.
6-20 Using MERLIN II System Features with CMS