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To change Auto ACW for any line group, press [ F3 ] (labeled “Auto ACW”)
and the following screen with the Auto ACW prompt appears:
Bon Voyage Travel
DAY CMSIIR2
4:14p 06/02
AGENT SPLITS
LINE GROUP OPTIONS
Agent
Agent
Num Answer Force Auto
Split
Pos ID
Split
Pos ID Group Lines Delay Delay ACW
1 PERS
16 TOM
3 CORP 37 IKE
A PUBLIC 4
45s On 25s
17 CLIFF
39 TINA B SPECL 3
5s On
10s
19 ERNIE 40 DIANA C CHART 6
5s Off 5s
21 DEB
4 SUPPT 42 RON D CORP 2
5s On 5s
23 BOB
43 NANCY
24 SHERM
5 -
25 WALT 6-
CALL FLOW
2 CHART 27 BEN
Flow All
28 SAM Splits Intra Spl Thresh Ring
Grp Main Sec Flow
29 NORM
1
10s Off
31 DI A 1 3 On
2
5s Off
32 CARLA
B 1 3 On 3
30s Off
33 BJ
C 2 4 On
4 30s Off
35 MAX
D3-
Off 5 30s Off
6 30s Off
Configuration #1
- DAILY (changed)
AUTOMATIC ACW: Group Letter: Seconds:
F Cancel F Previous F Next
F Enter
1 Prompt 5 Field
6 Field
8 Data
To change Auto ACW for any line group, respond to the prompt:
Prompt:
AUTOMATIC ACW: Group Letter:_ Seconds:
Action:
1 Enter a group letter.
2 Enter the number of seconds (O through 999) you want for the
agent to be in the automatic ACW state upon completion of a
call.
3 Press
[ F8 ] ( labeled “Enter Data”), and the new data will be
displayed.
The next screen shows the data entered in the prompt; the screen following
shows the data entered for the appropriate line group.
5-38 Dynamic Reconfiguration