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PROBLEM: Calls coming in on some lines are not being processed
properly by CMS.
Possible cause
The lines were not
properly administered to
the attendant jacks
assigned to the PC.
Corrective action
To administer the lines, follow the instructions
under the heading “Assigning Lines to the
CMS (PC) Attendants” in “Step 2:
Administering Your MERLIN II System for
CMS” in the MERLIN II Comunications System
Installation and Getting Started Guide for the call
Management System.
PROBLEM: The PC stops, restarts, and displays the MS-DOS prompt
c> .
Effect on Call Management:
Call management stops, but should resume shortly
after you restart CMS.
Effect on Data Collection:
Data for the current hour are lost.
Possible cause
Corrective action
Electrical power to the
Restart CMS.
PC was interrupted, or
someone pressed the
reset button on the PC.
PROBLEM: CMS stops managing calls. N
O error message appears on
the screen, and the function keys don’t work.
Effect on Call Management:
No calls are processed while CMS isn’t working.
Effect on Data Collection:
If CMS restarts during the same data collection hour,
data for that hour are saved. Otherwise, data for the current hour are lost.
Possible cause
You pressed
[ ^ ]
-
[ Prt Sc ]
when the
printer was not ready.
Corrective action
See “Printer Not Ready” under the heading
“Printer Problems” later in this section for a
list of corrective actions.
When the printer is
fixed, CMS resumes managing calls. If it does
not, reboot the PC by pressing the reset
button on the front of the PC or by turning
the PC off and then on again, and restart
CMS.
Call Management Problems
9-13