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Bon Voyage Travel
ADMIN CMSIIR2
11:00a 06/01
AGENT SPLITS
LINE GROUP OPTIONS
Agent
Agent
Num Answer Force Auto
Split
Pos ID
Split
Pos ID
Group Lines Delay Delay ACW
1 PERS
16 TOM
3 CORP
37 IKE
A PUBLIC 4 5s On 5s
17 CLIFF
39 TINA
B SPECL 3
5s Off 10s
19 ERNIE
49 DIANA
C CHART 6
5s
Off 5s
21 DEB
4 SUPPT
42 RON D CORP 2
5s On
5s
23 BOB
43 NANCY
24 SHERM
25 WALT
CALL FLOW
2 CHART
27 BEN
Flow All
28 SAM
Splits Intra Spl Thresh Ring
29 NORM
Grp Main Sec Flow 1 10s Off
31 DI
A 1 3 On
2 5s Off
32 CARLA
B 1 3 On
3
30s Off
33 BJ
C 2 4 On
4 30s Off
35 MAX
D3- Off 5 30s Off
6 30s Off
Configuration #1 - DAILY
F10 - Help
F Splits F Line F Call
F Clear
F Config F Admin
1 2 Groups 3 Flow
5 Config
7
List
8
Menu
4 Select the activity you want to perform from the following list and turn to
the instructions. If you are building your first configuration, your must
perform the first two activities.
Administering Splits. Add, move, or remove agents in the splits in a
configuration.
Administering Call Flow. Assign splits to groups, set intraflow
thresholds, turn intraflow on or off, and designate splits for Ail-Ring
Operation (optional).
If you are editing a configuration that you built earlier, go to step4.
If you are building a new configuration, note that all areas on the screen
involving splits are either blank or display hyphens. The defaults for the
system are also displayed.
Study the following initial settings that are supplied for a new
configuration and determine which, if any, you want to change.
Answer delay is set to 5 seconds.
Force delay is turned off.
Automatic after-call-work is set to O seconds (off).
Split numbers 1 through 6 are displayed in the Agent Splits area.
Intraflow thresholds are set to 30 seconds.
Intraflow is turned off.
Main and secondary splits are unassigned (indicated by hyphens).
All-Ring is turned off.
4-8 Building or Editing Shift Configurations