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Key Facts and Considerations
Key facts and considerations concerning proper CMS installation,
administration, and operation are emphasized throughout this guide.
However, as a quick reference, the most fundamental CMS requirements are
listed below. You may need to refer to either the CMS Planning Guide or the
CMS Installation and Getting Started Guide for more information on some
items presented in the checklist.
SYSTEM
CONSIDERATIONS
SUPERVISOR’S CONSOLE
AND AGENT VOICE
TERMINALS
LINE ASSIGNMENTS
This version of CMS is designed to work solely with the MERLIN II
Communications System with Feature Module 2.
CMS will work on either the AT&T PC 6300 or the AT&T PC 6300 WGS,
operating under MS-DOS® version 3.2 or later. (The PC 6300 can also
use MS-DOS version 3.1). It is not designed to work on any other
personal computer.
The PC must have at least 512K RAM.
The CU1 and CU2 ports on the CMS PC must be attached to two
attendant ports on the same module on the MERLIN 11 system. This
module must be either a 408 or 008 analog circuit pack module.
On both of these modules, the first attendant port is the bottom jack, the
second attendant port is the fifth jack from the bottom. Both of these
jacks must be designated as attendant jacks during MERLIN II system
administration.
The CU1 and CU2 ports must have lines administered in the same order
to insure proper operation of the Voice Announcement unit.
The MERLIN II system must always be set to “large” in order for CMS to
work.
The MERLIN II system cannot be in Behind-switch mode during CMS
operation. (It can, however, operate behind a switch in standard mode).
Do not use the MERLIN II system flexible numbering feature with CMS.
The CMS supervisor can use only one type of administrator/attendant
console: the MERLIN II System Display Console.
The CMS supervisor’s MERLIN II System Display Console must be
plugged into a station attendant port on a MERLIN II system analog
circuit pack module.
Agents can use any of the MERLIN II system analog or digital voice
terminals; they cannot use the basic voice terminals.
You can assign up to 28 lines to CMS, using any block
MERLIN II system from 1 to 56. If you want all of the
button appearances, use only line 1 through 32.
of line ports on the
lines to have line
Do not mix CMS line or line pool assignments in with non-CMS line or
line pool assignments.
The line assignments for the CMS PC and the order in which they are
assigned at both CU1 and CU2 attendant ports, must be exactly the same.
Do not mix CMS lines covered by different splits in the same pool.
2-8 Key Facts and Considerations