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Example
Pressing
[ F2 ] (labeled “Line Groups”) from the Configuration screen selects
the line group function.
A box appears around the line group area of the
Configuration screen and a different set of function keys appears at the
bottom of the screen. Refer to the following example.
Bon Voyage Travel
DAY CMSIIR2 3:59p 06/02
AGENT SPLITS LINE GROUP OPTIONS
Agent
Agent
Split
Pos ID
1
PERS
16 TOM
17 CLIFF
19 ERNIE
21 DEB
23 BOB
24 SHERM
25 WALT
2 CHART
27 BEN
28 SAM
29 NORM
31 DI
32 CARLA
33 BJ
35 MAX
Split Pos ID
3 CORP
37 IKE
39 TINA
40 DIANA
4 SUPPT 42 RON
43 NANCY
5-
6-
Configuration #1
- DAILY (changed)
Num Answer Force Auto
Group Lines Delay Delay ACW
A PUBLIC 4
45s On
5s
B SPECL 3
5s
Off
10s
C CHART 6 5s
Off 5s
D CORP 2 5s On 5s
CALL FLOW
Flow All
Splits Intra Spl Thresh
Grp Main Sec Flow 1
10s
A 1 3 On
2 5s
B 1 3 On 3
30s
C 2 4 On
4
30s
D3- Off 5
30s
6 30s
F10 -
F Answer
F Force
F Auto
F Config
1 Delay
2 Delay
3 ACW
7 Screen
Ring
Off
Off
Off
Off
Off
Off
Help
To change force delay for any line group, press [ F2 ] (labeled “ForceDelay”)
and the following screen with the force delay prompt appears:
Bon Voyage Travel
DAY CMSIIR2 4:00p 06/02
r
AGENT SPLITS LINE GROUP OPTIONS
Agent Agent
Num Answer Force Auto
Split
1 PERS
2 CHART
Pos ID Split
Pos ID
Group Lines Delay Delay ACW
16 TOM
3 CORP
37 IKE
A PUBLIC 4
45s On
5s
17 CLIFF
39 TINA
B SPECL 3 5s
Off 10s
19 ERNIE
40 DIANA C CHART 6
5s
Off 5s
21 DEB
4 SUPPT 42 RON
D CORP 2
5s On
5s
23 BOB
43 NANCY
24 SHERM
5 -
25 WALT
6-
CALL FLOW
27 BEN
Flow All
28 SAM
29 NORM
31 DI
32 CARLA
33 BJ
35 MAX
Configuration #1 - DAILY (changed)
FORCE DELAY: Group Letter.
F Cancel
F Previous
F
Next
F Enter
1 Prompt 5 Field
6 Field
8 Data
Splits Intra
Spl Thresh Ring
Grp Main Sec Flow
1
10s Off
A 1 3 On 2
5s Off
B 1 3 On
3
30s Off
C 2 4 On
4
30s Off
D3- Off 5
30s Off
6
30s Off
Dynamic Reconfiguration 5-35