Filter
Top Products
Printer Not Ready. (When Printer Ready, Select a Labeled Function
Key.)
Status Indicator: Don’tPrtSc
Effect on Call Management: Same as for previous problem. .
Effect on Data Collection: Same as for previous problem.
Possible cause
The printer is not
receiving power.
There’s no paper in the
printer, or the paper is
jammed.
There’s a loose cable
connection between the
printer and the PC.
Corrective action
Make sure that the printer is plugged in and
turned on, and that the Ready light is on.
1 Make sure there’s paper in the printer and
the paper isn’t jammed.
2 Make sure the paper is aligned properly.
3 Press the Form Feed button on the printer
to make sure the paper feeds properly.
Make sure the connections are secure at both
ends of the cable running between the printer
and the PC.
If the problem is corrected, you will see the
message Printer Now Ready on the error line. If
you do not see this message, try correcting the
problem again.
If you still do not see the
message, reboot the PC and restart CMS.
REPORT ABORTED-Printer Not Ready.
Possible cause
Corrective action
There’s no paper in the
printer, or the paper is
jammed.
1 Make sure there’s paper in the printer and
the paper isn’t jammed.
2 Press the Form Feed button on the printer
to make sure the paper feeds properly.
3 When the printer is ready, repeat your
print request.
9-18 Printer Problems