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RESTORING DATA
COLLECTION CONDITIONS
Generating Reports
The system tables and data for the date(s) you’re interested in should now be
in the correct locations on the hard disk. To generate the reports you want,
follow the instructions under the heading “How to Generate Reports” in
Section 7.
Now that you have the historical reports, you have to restore the hard disk to
its previous condition. Otherwise, CMS cannot effectively store new data
when it resumes managing calls. To do this, you erase the historical data
from the hard disk–they remain saved on the diskette–and restore the
current system tables to the proper file.
Erasing the Historical Data from the Hard Disk
To erase the historical data from the hard disk, do the following:
1 To get to the cmsrept directory, type
cd\cms
and then type
cd cmsrept
2 To erase a data file, type
erase c:dyymmdd.cms
where yymmdd is the date of the data file to be erased.
NOTE: You can also use the “delete” command, as follows:
delete c:dyymmdd.cms
(in place of “erase”).
Restoring the Current System Tables
To restore the current system tables to their appropriate place in the cms
directory, do the following:
1 To get to the cmsmgmt directory, type
cd\cms
and then type
cd cmsmgmt
2 To restore the system tables, type
copy temp systbls.cms
You should now have the historical reports you wanted, and CMS should be
ready to store new data.
8-4 Overview