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Call Reporting Devices (SMDR)
4-11
■
Date.
The date of the call is shown in
mm/dd/yy
format, where
mm
is the
month,
dd
is the day, and
yy
is the year. The system uses the date set with
System Date (#101).
■
Time.
The time of the connection is shown in
hh:mm
format, where
hh
is
the hour and
mm
is the minute. The system uses the time set with System
Time (#103) and is shown in 24-hour (military) time.
■
Number.
For an outgoing call, this is the dialed number or the speed dial
code of a Marked System Speed Dial Number (preceded by an “F”). This
field holds a maximum of either 15 or 24 digits, depending on the setting of
SMDR Output Format (#610). (The Number field in Figure 4-5 is set to
hold 24 digits.)
A “
]
” character prints as the last digit of a dialed number if the called party
hangs up before the system user; a “?” prints if the number of digits dialed
exceeds the 15 or 24 digits that this field can hold. If both of these
conditions occur, the “
]
” takes precedence.
For an incoming call, “IN” appears, unless the system is set up to receive
Caller ID information. In that case, telephone numbers of incoming calls on
lines with Caller ID service print in this field. (See‘‘Caller ID’’ on page 5-63 for
more information.)
■
Duration.
The duration of the call is shown in
hh:mm:ss
format, where
hh
is the hour,
mm
is the minutes, and
ss
is the seconds. This is the total time
of the call, including any time the call is on hold or being handled by the
Automatic System Hold or Direct Extension Dial feature. If an incoming
call lasts less than one second, this field contains all zeroes.
■
Line Number.
This is the outside line used to make or receive the call. If
the system is set for Hybrid Mode and the call is on a line in a pool, the
number of the line in the pool prints here, not the pooled number.
■
Station (Extension).
This usually is the extension that answered or placed
the call. For redirected incoming calls, the last extension on the call is
shown on the report, as follows:
— For transferred incoming calls: the destination extension.
— For transferred outgoing calls: the originator extension.
— For pickup calls: the extension picking up the call.
— For forwarded calls: the extension answering the forwarded call.
— For coverage calls: the extension answering the coverage call.
■ If the calling party hangs up on an Automatic System Answer or Direct
Extension Dial call before someone at an extension answers, this field
shows 00.
■
Account Code
. This is the account code (up to 16 digits) assigned to the
call. This code typically is used for charging calls to a specific client, project
or department.