Filter
Top Products
Feature Reference
5-68
Caller ID Log Answered Calls
(#317)—Release 2.0 or Later
Description
This feature is available on 24-character PARTNER 18D and 34D display
phones. It is not available for the MLS, MLC, MDW or Tip/Ring phones.
This programming procedure allows a system administrator to program
extensions to log answered Caller ID calls so that calls answered at an individual
extension can be viewed in the Caller ID Call Log. Once the feature is activated for
an extension, when a user activates the Caller ID Call Logging and Dialing
(F23) all caller ID calls that are answered by that extension will be logged. A
telephone symbol (a vertical handset) appears in the Call Status Display to
indicate that the call being viewed has been answered.
The Caller ID Log Answered Call feature is useful when users may have no other
way of tracking callers’ phone numbers. For example, a sales representative who
takes phone orders could find a number in the log for a caller whose credit card
information was later determined to be invalid.
Related Features
■ If you also want to log unanswered Caller ID calls, use the Caller ID Call
Log Line Association (#318) programming procedure to program lines
and extensions to log unanswered calls. You can select to log answered
Caller ID calls only, unanswered Caller ID calls only, or you can choose to
log both.
■ You can also program a maximum of one extension to log
all
answered
Caller ID calls and
all
unanswered Caller ID calls received at
any
extension
on specific lines. Use the Caller ID Call Log Line Association (#318)
programming procedure to associate lines with the extension that will log
all calls, then use the Caller ID Log All Calls (#319) feature to allow the
extension to log all Caller ID calls on the associated lines.
■ Transfer Return calls that are answered at the return extension are not
logged even if Caller ID Log Answered Calls is set to active.
Considerations
■ To log Caller ID information, you must subscribe to a Caller ID service (if it
is available) on a per-line basis from your local telephone company and
connect Caller ID lines to the appropriate system modules.
■ You cannot use Caller ID Logging and Dialing (F23) if Station Lock
(F21) or Caller ID Inspect (F17) is active.