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SMDR Record Type (#608)
5-245
SMDR Record Type (#608)
Description
Call Reporting (often referred to as
Station Message Detail Recording
or
SMDR)
provides detailed tracking of telephone usage in a printed report. This System
Programming procedure allows you to specify whether all calls or outgoing calls
only are to be included on call reports.
Related Features
■ The date and time that appear on call reports are determined by System
Date (#101) and System Time (#103).
■ The call report page header prints in the Display Language (#303)
specified for extension 10.
■ If Account Code Entry (optional or forced) is used to enter an account
code for a call (for example, to charge calls to specific departments or
projects), the account code prints on the call report. If there are entries in
the Forced Account Code List (#409), only valid account codes and any
other entered digits up to 16 print on the call report.
■ Marked System Speed Dial Numbers appear on the call report as F
nnn
,
where
nnn
is the Speed Dial code.
■ If you use Automatic System Answer or Direct Extension Dial, you may
want to set SMDR Talk Time (#611) to Active to print on call reports the
time a user spends on an incoming outside call—from the time the user
answers the call to the time the call is disconnected from the system.
■ You can use SMDR Output Format (#610) to identify whether a maximum
of 15 or 24 digits is printed for dialed numbers on the call report.
■ For instructions on notifying the system that the printer has been aligned to
the top of a new page, see SMDR Top of Page (#609).
■ If you use Caller ID, SMDR reports include the telephone numbers of
incoming calls.
Considerations
This feature requires special hardware and/or software. For more information, see
‘‘Call Reporting Devices (SMDR)’’ on page 4-9.
Valid Entries
1 = All Calls (outgoing and incoming) ✔
2 = Outgoing Only