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Account Code Entry (F12)
5-7
Account Code Entry (F12)
Description
This feature can be used only from a system phone.
This feature lets a user enter an account code (up to 16 digits) for an outside call
(incoming or outgoing). An account code typically is used to identify a department,
project, or client for charge-back or tracking purposes.
Related Features
■ You can use Forced Account Code Entry (#307) to identify system phone
extensions that are required to enter an account code prior to dialing
any
outside number (including those on the Emergency Phone Number List). A
forced
account code must be entered at the beginning of a call; however, a
different account code can be entered any time during the call.
NOTE:
With Release 3.0 or later, users can make 911 calls from the Forced
Account Code extensions without entering the account code as long
as 911 has been entered into the Emergency Phone Number List
(#406).
■ You can use Forced Account Code List (#409) to create a list of valid
account codes, which should be distributed to the appropriate users. If a
Forced Account Code List exists, the system checks the list whenever a
user enters a forced account code. If the code is valid, the system provides
the user access to an outside line. If the code is invalid, the system denies
the user access to an outside line.
■ For faster entry of frequently used account codes, you can program an
account code on an Auto Dial button or as a System or Personal Speed
Dial number (but not as a Marked System Speed Dial Number). See Auto
Dialing, System Speed Dial Numbers, and Personal Speed Dial
Numbers for programming instructions.
Considerations
■ When an account code is entered during a call, the caller on the other end
does not hear the touch-tone digits dialed.
■ If SMDR is used, the account code assigned to incoming or outgoing calls
prints on call reports. [See ‘‘Call Reporting Devices (SMDR)’’ on page 4-9 for
more information about call reporting.]
■ If an account code is entered for an
outgoing
call and the call is transferred
to another extension, the call report shows the
originating
extension as the
owner of the call. Conversely, if an account code is entered for an
incoming
call and the call is transferred to another extension, the call report shows
the
destination
extension as the owner of the call.