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Conference Calls
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Conference Calls
Description
This section explains how to set up conference calls using the C button on a
system phone or the switchhook on a standard phone. A conference call connects
up to five parties (including the conference originator) in a single call. Users can
connect both outside and inside parties in a conference call,
but the call cannot
include more than two outside parties
.
Related Features
■ You can use Outside Conference Denial (#109) to disallow conference
calls with multiple outside parties.
■ During the conference call, any inside party can exit the call at any time
simply by hanging up. However, if an outside party hangs up during a
conference call, the callers that remain in the conference may hear a dial
tone. Use Conference Drop to remove the last-added outside party from a
conference call.
■ Caller ID information does not display for extensions that are active on a
conference call.
Considerations
■ Users can use System Speed Dial, Personal Speed Dial, or Auto Dial
numbers to add parties to the conference.
■ Do not add a busy or ringing outside call to a conference; if you do, all
callers hear the busy or ringing signal. If you hear a busy signal or the party
does not answer, reconnect with the held party by pressing the line button.
■ Users cannot join a conference call; the originator must add each party to
the conference.
■ If the conference originator puts the call on hold, other parties can continue
to talk. Other inside parties can put their extensions on hold if there are
outside parties on the conference call.
■ When the originator hangs up, the conference is disconnected.
■ Conference calls cannot be transferred.
■ If you are using the system behind a PBX or Centrex system, the PBX or
Centrex system may include a conference calling feature that lets you
connect multiple callers
on a single PBX or Centrex line
. The number of
callers you can connect depends on your PBX or Centrex system. For
more information about such features, see the documentation for your PBX
or Centrex system. (When your Centrex or PBX documentation tells you to
use a switchhook flash, use the Recall feature instead.)