Polycom 9000-Series Telephone User Manual


 
Troubleshooting
6-10
What to do:
See ‘‘Standard Telephones’’ on page 1-16 for a list of supported
standard phones with message waiting lights. Also check with your Lucent
Technologies Representative or local Authorized Dealer to find out if there are
others.
If the phone is not supported, you can use it without message waiting
capability.
If the phone is supported, go to Possible Cause 3.
Possible Cause 3:
The standard phone is not connected to the proper module.
What to do:
Make sure the phone is connected to a PARTNER Advanced
Communications System processor module, 308EC, or a R3.0 or later 206
module in a system with a PARTNER ACS processor module. If the problem is not
solved, call the hotline (see page 6-1).
Other Problems with Phones
Trouble Making Outside Calls
Trouble making outside calls could be one of the following:
You hear a dial tone, but the dial tone continues as you try to dial.
You hear a dial tone, which cuts off when you dial, but the line does not
ring.
You hear a busy signal as you dial.
You hear nothing at all.
Possible Cause 1:
Forced Account Code Entry is assigned to the extension.
What to do:
Find out if Forced Account Code Entry (#307) is assigned to the
extension. If it is, enter a valid account code.
If you can make a call, the problem is solved.
If Forced Account Code Entry is not assigned, go to Possible Cause 2.
Possible Cause 2:
Dial Mode is set incorrectly.
What to do:
Find out if you have touch-tone or rotary service. Then set the Dial
Mode (#201) to Touch-Tone or Rotary as appropriate.
If you can make a call, the problem is solved.
If the Dial Mode is set correctly, go to Possible Cause 3.
Possible Cause 3:
Someone changed the Outgoing Call Restriction setting for the
extension.