Polycom 9000-Series Telephone User Manual


 
Transfer Return Extension (#306)
5-271
Transfer Return Extension (#306)
Description
By default, transferred calls return to the originating extension if they are not
answered. This System Programming procedure can be used to identify a
different return extension for the extension that transfers a call.
Related Features
You can use Transfer Return Rings (#105) to define the number of times
all system extensions should ring with transferred calls before they return
to their transfer return extensions.
The transfer return extension for any extensions associated with auto
attendant or voice messaging system hardware should be extension 10 (or
another extension with a person who can assist the caller). AA Extensions
(#607) is used to identify the extensions associated with auto attendant
hardware and Hunt Group Extensions (#505) is used to identify the
extensions associated with voice messaging system hardware.
If an extension has VMS Cover active, unanswered calls to that extension
are routed to the voice messaging system rather than to the transfer return
extension.
For transferred calls that are sent to a covering extension with Call
Coverage: if the covering extension does not answer within the specified
number of Call Coverage Rings (#116) or (#320), the call rings the
specified number of Transfer Return Rings (#105) before it transfer
returns. If the covering extension has Do Not Disturb active, the call rings
one more time after the specified number of Call Coverage Rings (#116)
or (#320) before it transfer returns.
Considerations
An unanswered transferred call returns to the transfer return extension
identified for the extension
transferring
the call, not the extension receiving
the call.
Do not designate an extension associated with auto attendant or voice
messaging system hardware as the transfer return extension for any user
extension.
Transfer return calls do not receive call coverage or voice mail coverage.
Valid Entries
Extension transferring call
Any extension other than the one transferring the call