Polycom 9000-Series Telephone User Manual


 
Troubleshooting
6-16
Problems with Standard Devices
Standard Device Does Not Answer
Possible Cause:
A standard device (such as a fax machine or answering machine)
does not answer intercom calls or transferred calls because it does not recognize
the distinctive ringing pattern used by the system.
What to do:
Change the extension’s setting for Distinctive Ring (#308) to Not
Active, so the extension uses the same ringing for intercom and transferred calls
as it does for outside calls.
If the device works properly, the problem is solved.
If the problem remains, call the hotline (see page 6-1). Standard Device
Does Not Dial Out Properly
Possible Cause:
A standard device with autodialing (such as a modem) does not
recognize the intercom dial tone generated by the system.
What to do:
Change the setting for
Intercom Dial Tone (#309) for the extension to
Machine, so the system generates outside line dial tone for the extension.
If the device works properly, the problem is solved.
If the problem remains, call the hotline (see page 6-1).
Call Records Wrap on SMDR Printout
Possible Cause:
SMDR Talk Time (#611) is set to Active and SMDR Output
Format (#610) is set to 24 digits, causing the combined length of the fields for a
call record to be greater than the 80 characters supported by your printer.
What to do:
Reduce the font size or increase the characters-per-inch setting for
the printer.
If the call records print without wrapping to the next line, the problem is
solved.
If the problem remains, change the output format back to 15 digits.