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6-1
Troubleshooting
The following sections describe various difficulties that might occur, possible
causes for the difficulty, and procedures you can follow to try to solve the problem.
Programming procedure names are shown in boldface type; for more information
about a specific procedure, refer to the procedure name in Chapter 5.
Customer Self Service Center
on the Internet
If you can access the Internet, you can use the Customer Self Service Center to
get on-line information such as:
■ Answers to frequently asked questions
■ 800 number directory
If you have a service agreement, active lease, or warranty, you also can get
on-line information such as:
■ Feature programming tips
■ Notification of changes to products
■ Product documentation
■ Chat service
The Internet address for the Customer Self Service Center is:
http://www.lucent.com/BusinessWorks/selfservice
When You Need Help
If you have a problem with your system, you may be able to solve it by following
the appropriate troubleshooting procedures described in this chapter. If not, you
can call for help. If you need assistance when installing, programming or
using your system, contact your local Authorized Dealer or call Lucent
Technologies Technical Service Center at 1-800-628-2888. In the continental
U.S., Lucent Technologies provides a toll-free customer hotline 24 hours a
day. Consultation charges may apply. Outside the continental U.S., contact
your Lucent Technologies Representative or local Authorized Dealer.