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SMDR Talk Time (#611)—Release 2.0 or Later
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SMDR Talk Time (#611)—Release 2.0 or Later
Description
Call reporting (often referred to as M
Station Message Detail Recording
or
SMDR)
provides detailed tracking of telephone usage in a printed report. This System
Programming procedure allows you to indicate whether or not you want to include
a Talk field on call reports. The Talk field records talk time for all incoming outside
calls.
For Automatic System Answer and Direct Extension Dial calls, talk time does not
include the time during which the greeting plays or the time that the caller spends
waiting for someone to answer the call.
For all other calls, talk time is the same as call duration.
Related Features
■ Talk time is most helpful for Automatic System Answer or Direct
Extension Dial calls.
■ You can use SMDR Record Type (#608) to specify the type of calls to be
included on call reports.
■ You can use SMDR Output Format (#610) to identify whether a maximum
of 15 digits or 24 digits is printed for dialed numbers on the call report.
■ When you change this feature to Active, the next call record that prints
includes talk time as the last field on the call report. To print a new header,
use SMDR Top of Page (#609).
Considerations
■ This feature requires special hardware and/or software. For more
information, see ‘‘Call Reporting Devices (SMDR)’’ on page 4-9.
■ If talk time is set to Active and SMDR Output Format (#610) is set to 24
digits, the combined length of the fields for call record will be greater than
the 80 characters supported by most printers. If call records wrap around to
the next line, reduce the font size or increase the characters-per-inch
setting for the printer. If necessary, change the output format back to 15
digits.
Valid Entries
1 = Active
2 = Not Active
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