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Caller ID Call Logging and Dialing (F23)—Release 2.0
or Later
5-73
■ The third screen shows the date and time of the call.
In addition, the system logs the line the call came in on; whether the log entry was
viewed; whether the call was answered or not answered; and whether an attempt
was made to return the call using the Dialing option.
Related Features
■ To log Caller ID information, you must subscribe to a Caller ID service (if it
is available) on a per-line basis from your local telephone company and
connect Caller ID lines to the appropriate system modules.
■ To enable a user to log calls and view the Call Log, use the Caller ID Call
Line Association (#318) programming procedure to associate the line and
extension for the purposes of logging unanswered calls.
■ Use the Caller ID Log Answered Calls (#317) programming procedure if
you also want to log answered calls at the extension.
■ All unanswered Caller ID calls that are transferred to another extension are
logged at that extension.
■ Caller ID calls transferred to a group are logged at every extension that
alerts in the group if no one in the group answers the call. However, if a
user answers the call at any extension in the group, it is not logged as
unanswered at any extension.
■ If a Caller ID call is answered by the Direct Extension Dial feature and the
caller hangs up without dialing an extension, the call is not logged at any
extension. However, if a caller dials an extension that is associated with the
Caller ID Logging feature, the call is logged as unanswered if it is not
answered at the extension.
■ To prevent unauthorized persons from viewing the log, Caller ID calls
cannot be viewed at a locked station.
■ The date and time of an incoming call is logged from the Central Office.
Therefore, the date and time of the call that a user sees on the system
display phone may be different from the date and time reported in the
SMDR report for the extension.
■ You can use this feature while using Call Screening (F25).
Considerations
■ Any users who have system display phones and have lines with Caller ID
can view and dial the numbers of logged Caller ID calls.
■ You cannot use Caller ID Logging and Dialing (F23) if Station Lock
(F21) or Caller ID Inspect (F17) is active.
■ To view the Caller ID Call Log, a Caller ID Call Logging and Dialing button
must be programmed on a button with lights on a system display phone.
(This feature will not work if it is programmed on a button without lights.)