Polycom 9000-Series Telephone User Manual


 
Caller ID Call Logging and Dialing (F23)—Release 2.0
or Later
5-73
The third screen shows the date and time of the call.
In addition, the system logs the line the call came in on; whether the log entry was
viewed; whether the call was answered or not answered; and whether an attempt
was made to return the call using the Dialing option.
Related Features
To log Caller ID information, you must subscribe to a Caller ID service (if it
is available) on a per-line basis from your local telephone company and
connect Caller ID lines to the appropriate system modules.
To enable a user to log calls and view the Call Log, use the Caller ID Call
Line Association (#318) programming procedure to associate the line and
extension for the purposes of logging unanswered calls.
Use the Caller ID Log Answered Calls (#317) programming procedure if
you also want to log answered calls at the extension.
All unanswered Caller ID calls that are transferred to another extension are
logged at that extension.
Caller ID calls transferred to a group are logged at every extension that
alerts in the group if no one in the group answers the call. However, if a
user answers the call at any extension in the group, it is not logged as
unanswered at any extension.
If a Caller ID call is answered by the Direct Extension Dial feature and the
caller hangs up without dialing an extension, the call is not logged at any
extension. However, if a caller dials an extension that is associated with the
Caller ID Logging feature, the call is logged as unanswered if it is not
answered at the extension.
To prevent unauthorized persons from viewing the log, Caller ID calls
cannot be viewed at a locked station.
The date and time of an incoming call is logged from the Central Office.
Therefore, the date and time of the call that a user sees on the system
display phone may be different from the date and time reported in the
SMDR report for the extension.
You can use this feature while using Call Screening (F25).
Considerations
Any users who have system display phones and have lines with Caller ID
can view and dial the numbers of logged Caller ID calls.
You cannot use Caller ID Logging and Dialing (F23) if Station Lock
(F21) or Caller ID Inspect (F17) is active.
To view the Caller ID Call Log, a Caller ID Call Logging and Dialing button
must be programmed on a button with lights on a system display phone.
(This feature will not work if it is programmed on a button without lights.)