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Feature Reference
5-52
Call Forwarding/Call Follow-Me (F11,XX,XX)
Description
This feature forwards all intercom, transferred, and outside calls from a user’s
extension to another system extension (where XX is an extension number). Users
can activate this feature from their own extension (Call Forwarding) or from any
other extension in the system (Call Follow-Me).
Related Features
■ An extension’s outside calls on lines or pools assigned to the extension are
eligible for Call Forwarding only if Line Ringing is set to Immediate Ring or
Delayed Ring and Line Access Restriction (#302) or Pool Access
Restriction (#315) is set to No Restriction or In Only.
■ If an extension in a Hunt Group (#505) activates Call Forwarding, the
system considers the extension unavailable when a call goes to the Hunt
Group.
■ If an extension has VMS Cover and Call Forwarding active, calls ring at the
Call Forwarding destination extension; they are not covered by the voice
messaging system.
■ If an extension has Call Coverage and Call Forwarding active, calls are
routed to the Call Forwarding destination extension (Call Forwarding takes
precedence).
■ Calls forwarded and unanswered at both the originating extension and the
forwarded extension will be logged as unanswered calls by the Caller ID
Logging feature at both extensions. If the forwarded call is answered at the
forwarded extension, it will not be logged unless the Caller ID Log
Answered Calls (#317) feature is set to log answered calls.
■ Call Forwarding does not apply to parked calls. See Call Park.
■ You can use this feature while using Call Screening (F25).
Considerations
■ You can forward outside, intercom, and transferred calls. You cannot
forward group calls, calls to doorphone alert extensions, voice-signaled
calls, Voice Interrupt on Busy calls, coverage calls or transfer-return calls.
Calls
cannot
be forwarded outside the system.
■ The phone at the extension from which calls are being forwarded beeps
once each time a call is forwarded (unless Do Not Disturb is active).
■ Do not forward your calls to any of the extensions in Hunt Group 7, which
contains the extensions associated with the voice messaging system.