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Problems with Combination Extensions
6-15
■ If the Recall feature works properly, the problem is solved.
■ If the Recall feature still disconnects calls, continue decreasing the Recall
Timer Duration by increments of 100 milliseconds until the problem is
solved.
Problems with Combination Extensions
Phone Does Not Work Properly
Possible Cause 1:
Ringer equivalents are too high for the extension.
What to do:
Be sure the total of the two devices’ Ringer Equivalence Numbers
(REN) does not exceed 2.0. If it does, unplug one of the devices.
■ If the phone works properly, the problem is the REN was too high.
■ If the phone still does not work properly, go to Possible Cause 2.
Possible Cause 2:
Auxiliary device (such as a fax, answering machine, or modem)
is faulty.
What to do:
Remove the auxiliary device from the extension. Then plug in an
auxiliary device that you know works properly.
■ If the phone works properly, the problem is the auxiliary device. Replace
the auxiliary device.
■ If the phone still does not work properly, go to Possible Cause 3.
Possible Cause 3:
Phone is plugged into the wrong jack of the system phone or
the bridging adapter.
What to do:
Plug the phone into the correct jack—see the
PARTNER Advanced
Communications System Installation
guide for instructions.
■ If the phone works properly, the problem is solved.
■ If the problem remains, go to Possible Cause 4.
Possible Cause 4:
Wrong bridging adapter is used in combination extension.
What to do:
First, unplug the bridging adapter from the wall jack. Then, unplug the
phone from the adapter and plug the phone directly into the wall jack.
■ If the phone works, there is a problem with the bridging adapter. Replace
the bridging adapter (use only a Lucent Technologies 267F2 bridging
adapter). If the problem persists, call the hotline (see page 6-1).
■ If the phone still does not work properly, call the hotline (see page 6-1).